360 Business Overviews
Made Possible
In case you are wondering what is ITOM? Or why choose ITOM?
You are certainly on the right page. We have got you covered. IT operations departments need to identify and address challenges in the fast-moving digital world before enterprises and their customers feel the impact. By implementing ServiceNow’s ITOM solutions, your business can provision easy management and visibility into IT infrastructure, capacity management, cost-control activities, performance, security and asset availability.
Achieve more with SaaS ITOM
Serviceberry provides a SaaS-based ITOM tools that renders end-to-end extensive monitoring and event management capabilities to businesses
Proactively identify and resolve infrastructure and applications performance and availability problems in a hybrid IT environment
Manage events smartly to define trends, prioritize key events and pace MTTR
Serviceberry’s ITOM services deliver the best-in-class ITOM for your business. Deployed over ServiceNow’s ITOM, you can now deal with tech outages in a constructive, reactive way – giving the IT teams greater visibility.
Serviceberry’s ITOM solutions deliver the best-in-class ITOM for your business. Deployed over ITOM ServiceNow, you can now deal with tech outages in a constructive, reactive way – giving the IT teams greater visibility.
What ITOM can do for you
Expanding IT infrastructure and software landscape puts tremendous challenges on IT Operations Management Specialists to manage the growing catalog of services. The bottomline however remains unchanged – Despite the number of tech systems added to help better operations, IT Operations Managers are responsible for ensuring that all systems and software are secure and are available for business use. And, that’s just where we like to help.
Network Infrastructure Management
For any business to run smoothly, it is imperative that the networking infrastructure of internal and external communications run flawlessly. Serviceberry experts can help you set up remote access networks, manage internal telecommunications systems, controlling contact with external servers through firewalls, and maintaining network safety.
Computer Operations & Help Desk
Handling IT operations involves managing help desk resources, such as emergency management, incident management and fulfillment of requests. With ServiceNow ITOM and operational management systems, tech teams can arrange and maintain data backups, transmit accident and network failure information to users, oversee the development and provision of user profiles and system access, and disaster recovery of IT services.
Server & Device Management
Easily administer network endpoints such as servers and devices, in addition to administering network infrastructure within the IT organisation. Automate server management that supports business applications, including server maintenance, patching and upgrading with the help of ITOM automation. With ServiceNow ITOM businesses can automate provisioning IT assets (desktops, laptops, tablets, mobile phones, etc.) to users and ensure that applications have access to the storage space and infrastructure they need to function correctly.
IT Operations Management Capabilities
Visibility
Holistic view of the entire IT infrastructure, system, application & user experience. Gain 360-degree visibility of your IT footprints like physical, virtual, network, databases or any devices across public and private cloud environments. Comprehensive service mapping for a complete visualization of IT infrastructure to bridge the gap between business and IT application services.
Event Management
Intelligent and thorough monitoring and management of IT infrastructure from on-premise networks to cloud for accurate alerts on dynamic thresholds. Intelligent monitoring allows the management to make informed business decisions.
Cloud Management
Enhance agility, improve productivity, ensure better protection, and achieve competitive edge with end-to-end Multi-cloud and Hybrid ITOM solutions with DevOps.
Automation
Orchestrate IT & end user processes with intelligent automation and achieve unmatched productivity backed by 100% efficiency and a quick turnaround time.
Revolutionize your IT Operations.
Drive better visibility.
Upgrade your IT Processes with Cutting-edge ITOM
Monitor
Daily monitoring and enhancements to achieve better quality at lower costs while retaining stability
Maintain
Maintain the status quo to ensure the continuity of day-to-day operations and activities of the organizations
Resolve
Rapid application of operational skills for the diagnosis and resolution of any IT operational failures