ServiceNow ITOM Service Mapping | Serviceberry
ServiceNow ITOM Service Mapping – An important cog in the ITOM Wheel It's difficult to pinpoint which IT services are most business critical unless you dig deep to understand the nature…
ServiceNow Customer Service Management – All You Need to Know
Customer Servicing has become an extremely crucial function for enterprises. This is especially true for businesses who service large number of customer requests across all their communication channels. With growing…
ServiceNow Security Operations – Taking Response Management To A New Level
Hello and welcome to our IT Security Blog Series. Last week we focussed on the Security Aspects of IT Operations and how it can help you minimize security threats pertaining…
ServiceNow Operational Intelligence – The Key to IT Success
Service Outages and Downtime can bring huge setbacks to large enterprises. Depending on the type of business, outages can result in financial loss, loss of reputation or even severe penalties…
Major Telco Boosts Business Performance using ServiceNow FSM
Telco Companies are on the constant lookout to improve their business performance and customer service. With hoards of competitors in the industry, most Telcos face huge challenges, especially with regards…
Are you running a siloed Customer Service Department? Check Out ServiceNow Customer Service Management platform
Gone are the days when customer service was a siloed function which catered to all service related issues independently. As the competition goes up, and the customer is more aware…
Are you challenged with disparate CI (configuration item) Data residing across multiple applications & processes?Check Out ServiceNow CMDB – The Single System of Action!
For large enterprises, managing their IT infrastructure is a herculean task and I’m not exaggerating when I say that. We work with customers who have 1000s of servers, appliances, virtual…