ServiceNow Security Operations – Taking Response Management To A New Level
Hello and welcome to our IT Security Blog Series. Last week we focussed on the Security Aspects of IT Operations and how it can help you minimize security threats pertaining…
Micro Focus ArcSight – The Complete Security Operations Platform
Hello and welcome to yet another blog post form Team Serviceberry. This week we lay focus on the security aspects of IT Operations. More and more organizations are becoming vulnerable…
ServiceNow Operational Intelligence – The Key to IT Success
Service Outages and Downtime can bring huge setbacks to large enterprises. Depending on the type of business, outages can result in financial loss, loss of reputation or even severe penalties…
Man in front of the electronic screen to do data monitoring and analysis
Data Center Automation – A MUST for Growing Enterprises
With the growing demand for faster service management, IT teams across organizations are always looking for better ways to manage their data center. Micro Focus DCA provides an end-to-end solution…
Major Telco Boosts Business Performance using ServiceNow FSM
Telco Companies are on the constant lookout to improve their business performance and customer service. With hoards of competitors in the industry, most Telcos face huge challenges, especially with regards…
Evaluating ITSM Companies? Looking beyond the traditional vendors
IT Service Management a.k.a ITSM is the most sought after skillset in today’s hyperactive marketplace. After all having a sound, scalable and robust IT environment can make or break your…
Are you challenged with optimizing your modern networks? Check Out Micro Focus Network Operations Management Suite
Hello and welcome to yet another blog from Serviceberry. Today we look at Micro Focus NOM, the Network Management suite from Micro Focus. The trend of employing multiple networking technologies…
Solving Mission Critical Problems with Micro Focus NNMi
Recently, we got an opportunity to work with a global high-tech company, who are one of the key players in area of Aerospace & Defense. Serviceberry Technologies was chosen to implement…
Are you running a siloed Customer Service Department? Check Out ServiceNow Customer Service Management platform
Gone are the days when customer service was a siloed function which catered to all service related issues independently. As the competition goes up, and the customer is more aware…
ITIL Change Management process, All you need to know.
IT Infrastructure Library (ITIL) is the global standard used to implement ITSM processes. This framework covers a wide range of processes, including: Incident management, Change Management, Problem Management, Service-level management,…