IT Service Management a.k.a ITSM is the most sought after skillset in today’s hyperactive marketplace. After all having a sound, scalable and robust IT environment can make or break your…
IT Infrastructure Library (ITIL) is the global standard used to implement ITSM processes. This framework covers a wide range of processes, including: Incident management, Change Management, Problem Management, Service-level management,…
The ITSM industry is transforming quiet rapidly. From being a mere extension to internal IT staff in its yesteryears, it has transformed into a mammoth industry which runs IT Operations…