Job Summary
As a ServiceNow Developer, you will create and customize core applications, such as Incident, Problem, Change, Service Requests, Knowledge Management, PPM and other modules on the ServiceNow platform. You would develop custom applications within the ServiceNow platform from the ground up, using Create Now. You would also administer a ServiceNow instance, including the delegation of groups, modification of CMS, workflows, business rules, UI pages, UI actions, UI policies, ACLs, catalog items, and updates of all other existing solutions requiring revisions
Major Responsibilities
The ServiceNow developer will be responsible for core system configuration and application support. This includes and is not limited to – Gathering and documenting user functional requirements, process requirements, developing technical requirements and developing or coding ServiceNow configuration required for Enterprise Support. This includes supporting Service offerings and transformation teams. The candidate must have a detail understanding of ServiceNow functionality and how all ITIL processes can be implemented in Service Now. This includes, but is not limited to Incident Management, Change Management, Problem, Asset Management, CMDB Management, Service Catalog, HR, and Problem Management modules. The ServiceNow developer will work closely with business and IT teams to gather input to support ongoing business needs for ServiceNow configuration, implementation, and support. As new technologies emerge and impact ServiceNow, the ServiceNow Developer is expected to learn to these applications very quickly and resolve any problems involved in integrating new applications with our systems.
Responsibilities:
- Configure/Code ServiceNow applications based on business requirements to facilitate rollout of new functionality, interfaces, modules, and other items such as UI and Workflow configuration
- Collaborate effectively with other ServiceNow administrators/developers to develop solutions and handle general updates and configuration changes/requests
- Hands-on experience in ServiceNow scripting like Client Scripts, UI Policy, Business Rules, Script Include, Script Action, UI Actions, Workflow and various activities, Catalog Item, UI Script, ACL’s
- Ensure the latest release of ServiceNow application is implemented in a timely manner with minimal or no disruption to IT operations
- Experience in Integration (SOAP Web Services, Scripted Web Services, Direct Web Services) with 3rd party tool is desired
- Ensure appropriate application, tool and processes are in place to have a development/test/production environment that is reliable and reproducible
- Ensure application configuration consistency across development, stage, testing, sandbox, and production environments
- Participate in ongoing production support and end-user support.
- Experience in cloning, patch upgrade and release upgrade activities
- Experience in all ITSM modules – Incident, Change, Problem, Request
- Experience in handling issues encountered on production. For eg: Log Debugging, Notification issues, User Administration, Integration issues etc.
- Knowledge about update set deployment for Production Releases.
Educational & Professional Qualifications
Bachelor/B-Tech/B-E
Experience
4+ years of experience.
Technical Skills (Mandatory)
- Minimum of 4+ years of relevant experience to ServiceNow.
- Developer experience in ServiceNow tool (JavaScript knowledge required).
- Excellent written and verbal skills. Must be able to communicate well with all areas of the business.
- A fundamental understanding of ITSM, ITIL or CMDB, Service Catalog
- Experience in Web technologies (Web Services, XML, Ajax, HTML, CSS).
- Experience working with CMDB (configuration management database)
- Knows’ how to translate business problems into software & technical requirements
- Core ServiceNow ITSM tool Knowledge (Administrator/Development) (Min 3 yrs. core experience in the tool)
- Solid Experience with Linux and fundamental internet services (DNS, mail, Apache/Tomcat)
- Experience with Web Technologies (XML, HTML, JavaScript, Web Services, http, etc.)
- Exposure in component integration (SSO, LDAP etc.)
- Experience in Application UI, Workflow Configuration
- Working knowledge of Perl/Python/JavaScript is desired
Functional/Domain Knowledge
- Strong ITIL V3 knowledge (Minimum ITIL foundation certification preferred)
- Exposure to Cloud technologies desired
- Excellent English Communication/Presentation skills (Oral & Written).
Certifications
Certified System Administrator
Certified Implementation Specialist
Other skills (Preferable technical skills /Soft skills)
MySQL database
Linux Administration