The success of all Managed Services, IT Services and IT Enabled Services are dependent on a multitude of factors. These include and go beyond the realms of cloud based models, flexibility, multi-technology and more. This challenges the application landscape that is dictated by the current setup and future goals of the business.
Here’s a broad list of the challenges faced by ITS, ITES and managed services providers:
The success of all Managed Services, IT Services and IT Enabled Services are dependent on a multitude of factors. These include and go beyond the realms of cloud based models, flexibility, multi-technology and more. This challenges the application landscape that is dictated by the current setup and future goals of the business.
Here’s a broad list of the challenges faced by ITS, ITES and managed services providers:
- – Least turnaround time to onboard a new tenant into environment
- – Diversity of customer IT base increases friction
- – Latest transformational technologies adaption
- – Wide variety of service and resource requests must be fulfilled.
- – Least turnaround time to onboard a new tenant into environment
- – Diversity of customer IT base increases friction
- – Latest transformational technologies adaption
- – Wide variety of service and resource requests must be fulfilled.
Serviceberry brings to the table years of experience in project management and implementation. Our experts have handled a multitude of global projects that engulfed complex offshore, onsite and hybrid models to meet customer expectations.
Serviceberry brings to the table years of experience in project management and implementation. Our experts have handled a multitude of global projects that engulfed complex offshore, onsite and hybrid models to meet customer expectations.
Serviceberry chooses solutions based on multiple crucial factors like Return of Investment, operational efficiency and economic factors. Primarily all the solutions are enterprise class products with a broad spectrum of offerings. Our solutions are typically a one-stop shop for all Enterprise management requirements compared to other competitors. The only expenses incurred would be only around Opex and bare minimal Capex.
Serviceberry chooses solutions based on multiple crucial factors like Return of Investment, operational efficiency and economic factors. Primarily all the solutions are enterprise class products with a broad spectrum of offerings. Our solutions are typically a one-stop shop for all Enterprise management requirements compared to other competitors. The only expenses incurred would be only around Opex and bare minimal Capex.
Serviceberry has capability to dissect all the requirements for all ITS, ITES and Managed Services, with previous experience (managed services engagement) and as per the best practices to be followed by industry standards. Serviceberry is a gold partner with Microfocus ITOM Solutions and Elite partners for Servicenow, the latest versions of our premium vendor solutions address all the above pain points and simplifies IT complexity in a unique way with latest cutting-edge capabilities
Here are a few highlights of new age technologies:
Multi-tenancy- Mobile apps
- Virtual agent – Chatbot
- Machine learning and analytics
Multi-tenancy
Mobile apps
Virtual agent – Chatbot
Machine learning and analyticsThe Solution Overview and Architecture describes the unique features of the solution. Service Management provides Customer the ability to manage their business units’ and clients’ request and incident records in one user interface via a multi-tenant (MT) console.
Each business unit and client could have its own Service Management tenant; the multi-tenant console displays all data together in one consolidated view. The data provided empowers agents to prioritize their work and be very efficient.
Serviceberry has capability to dissect all the requirements for all ITS, ITES and Managed Services, with previous experience (managed services engagement) and as per the best practices to be followed by industry standards. Serviceberry is a gold partner with Microfocus ITOM Solutions and Elite partners for Servicenow, the latest versions of our premium vendor solutions address all the above pain points and simplifies IT complexity in a unique way with latest cutting-edge capabilities
Here are a few highlights of new age technologies:
- Multi-tenancy
- Mobile apps
- Virtual agent – Chatbot
- Machine learning and analytics
The Solution Overview and Architecture describes the unique features of the solution. Service Management provides Customer the ability to manage their business units’ and clients’ request and incident records in one user interface via a multi-tenant (MT) console.
Each business unit and client could have its own Service Management tenant; the multi-tenant console displays all data together in one consolidated view. The data provided empowers agents to prioritize their work and be very efficient.
Finally, our unique value proposition will help organizations and its customers. Few of them are as below:
- Design and quality assurance of the solution is certified by principal
- Serviceberry works in close partnership with its clients to make a win-win value proposition
- Serviceberry has readymade implementation accelerators which will assist in increasing the pace of on-boarding customers into the ITOM Solution
- Serviceberry can work hand-in-hand and define a relevant service bouquet to offer ITES customers, service-key areas like:
- Application Services
- Emerging Technologies
- Cloud Services
- Data Center Services
- Cyber Defence
- Infrastructure Services
- Digital Transformation
- Internal Business Areas
- Service provider can provide unified platform for its customer as follows:
- Event Management
- Marketing
- Reporting (visualization)
- Serviceberry can assist in key targets for ITES like below
- Increase in revenue in terms of enterprise management solution
- Best in class service-delivery
- Control and visibility of operations
- Serviceberry presales would work with ITES’s account managers for new opportunities
- Branding and marketing of Service management module
Serviceberry is one of the fastest growing and service & tools support organizations with in-depth knowledge on various vendor tools with extensive support experience and strong competency. Serviceberry is customer focused and has the strength over 150+ implementation consultants and sustenance staff. Serviceberry has won number awards from the vendors and many customer appreciations.
